A bear by any other name...

Byron laughed. He had to. If the laugh had sounded like it should, it would have sounded like compressed air rushing out of the valve of a BMX tyre, probably a Mongoose. There was a lot of pressure inside Byron.

"Yeah, I know they're not really bears, but they make 'em in China, and obviously they don't know that there," Byron said, trying not to scream at the man in his fifties who was currently waving a small stuffed toy koala in his face. The man was wearing a tweed sportscoat over a black t-shirt that had been aggressively tucked into his jeans. The jeans were trying hard, but couldn't quite cover the man's bright white joggers, which were the only part of his outfit more striking than his prematurely silver hair.

"Well, I think it's terrible that you guys misspell the names of these things. I notice one of the erasers over by the Crocodile Dundee hats was also wrong. Where is "News South Wales", I wonder?"

"I'm sorry you're not happy, perhaps there's something..." Byron didn't have time to finish, the man slammed the by now probably perplexed stuffed marsupial (definitely not bear) down on the counter.

"If I wanted to throw money away on rubbish souvenirs I'd buy match programs at football games. All I wanted was a small gift for an international visitor I'm receiving ("That sounds about right" Byron thought, but didn't say- those kind of comments are best said around friends with gay joke clearance) and I come in here and find koala BEARS. Look, it even has "BEAR" embroidered on its little yellow surf lifesaving outfit!" the man said unnecessarily loudly. His shouting pushed Byron over the edge.

"Look mate, I don't make the f---ing souvenirs, I just sell them and try to explain to Chinese people that there isn't a bus from Circular Quay to Uluru, and get patronised by people who forget that I also shop, and am thus not a lesser person than they are. Patronised by people who think that their position on the shop floor relative to mine grants them the right to be complete dickheads. If you wanted a Louis Vuitton embossed leather koala, you should have gone to the QVB. Perhaps G'day Cobber Australian Souvenirs Surry Hills is not the place for you. Perhaps you should get home and run the toothpaste over those runners again mate, seeing as they're clearly your "going out" footwear. It might rain later, so maybe I could lend you some plastic bags to put over them, but you probably wouldn't want them because there's a misplaced apostrophe in the safety warning. Now, unless you're going to buy the koala bear, piss off and go get the wine spritzer you're so clearly desperate to drink before you go home to- I'm going to guess and say the Woolloomoollo wharf, but not the expensive part- and settle down to write a submission to Column 8 aking "what are they thinking down at the souvenir place" that will never be published. The guy who checks the emails will probably just mutter "wanker" under his breath before he double-clicks your night's work out of existence."

Byron slumped back, exhausted, against a display cabinet full of postcards of women in 1995's hottest bikinis saying "G'day from Down Under". The man turned and stormed out of the store. Byron was disappointed because he realised this was probably the only time in his life he'd abuse a customer, and he still had five years of bilious frustration ready to rush out of him like the aforementioned compressed air. Fortunately the man came back later to buy the koala, and Byron abused him again, having spent the intervening two hours coming up with fresh material.